Why do property managers have troubles with their guards? Well the answer to that question may be either complicated or simple. There are lots of factors that can bring about the issues that a property manager may have with his security officers including whom the security guard company is, rules regarding security guards, budgetary constraints, the safety requirements at the property in question, the property manager’s clients, as well as the processes and procedures for security guard vendors to name just a few. As a property manager you can control a few of these factors, while the others you can only accept. Of such factors, the simplest to control are definitely the processes and procedures you establish for your security guard company. These processes and operations can alleviate 80 to 90% of the challenges that you encounter.
Many property managers believe that it must be the responsibility in the security guard companies in tacoma wa to ensure that the level of service they provide remains in a top level. In truth, most of the problems with security guards begin with this erroneous belief. Although no person would dispute the fact that a vendor should supply the best service that they are competent at providing, you have to understand that security guard companies are an especially unique kind of vendor. Most vendors offer you a service which is usually pretty very easy to verify once the job has been well done. For example, if you hire a landscaper and you see that the grass is unevenly cut, then the landscaper is not really performing well. However with most guard companies, the degree of service that they provide is often not easily discernible. Will they be hiring qualified employees? Will they train their guards adequately? Which kind of supervision do they really provide? Fortunately, most security officer companies do a good job at providing adequate service to almost all of their clientele. In reality, with a lot of security guard contracts, the level of service initially meets and sometimes exceeds the property manager’s expectations. Unfortunately, in a number of these cases a gradual decline in the standard of services appears to occur as time passes. Some property managers feel that this decline in quality is going to be anticipated with all guard companies, when the truth is that it really should not be expected.
The simplest to correct from the four (4) will be the feedback that is certainly provided to the protection guard company. Irregular feedback for the guard company often means missed opportunities for incremental increases in efficiency. If you are a property manager that is on-property daily, the depth of feedback that you can provide for your security officer clients are probably fairly substantial when assessing the security guards which you see when you are there. You can see whether the guard is at uniform, when the guard knows how to do the job, and also the guard’s customer care skills. The question then becomes, how are the guards performing after 5pm and on the weekends, throughout the hours that you will be not there? Are you still having the same degree of service? For property managers that are not on property daily, this question is a lot more significant.
Usually, property managers rely heavily on the input from their clients regarding the performance of security over these off hours. The feedback that is provided by a house manager’s clients is most likely many of the most significant feedback that may be given, at times much more important or revealing compared to the property manager’s. Quite often, this feedback is only captured periodically and is usually element of a more substantial client survey. But because this feedback is so important, the guard company and also the property manager should begin a formal process to regularly solicit this sort of client feedback.
Like off-site property managers, guard company supervisory personnel usually are not always on-property using the guard, so seeking regular client feedback should always be a continuing portion of the service that any security officer company provides. Typically, with many guard companies you will find a field supervisor or some other management level employee that randomly checks on the guards throughout the guard’s shift. As the field supervisor is on-property they should be talking with your clients to find out if there are wfexud comments or recommendations for boosting the service they are providing. Each guard company must also create a process to obtain comments or suggestions on your part and or your customers, when something goes well or, most importantly, when something is certainly going poorly. Additionally, those comments and suggestions and then any ensuing corrections or modifications in service ought to be compiled into a report and tracked. This report should then be given to the home manager monthly within the overall security service.
Based on this report of client feedback, property managers will have an actionable are convinced that they and the security officer company can use to make changes in personnel or procedures to maintain a very high amount of service. Property managers should also contemplate providing an abbreviated version with this report for their clients to tell them their concerns are now being heard and addressed. If these processes do not exist, then your security guard company is missing possibilities to increase the service that they are providing.
In most cases when service quality starts to decline, your clients notice the change and will definitely offer insight into the situation. It occurs way too often which a security guard begins to show poor performance traits that if corrected in a timely manner could eliminate future problems. Your clients can, and should be, your vision and ears when it comes to monitoring your security guard agency, since the more feedback that is given, the greater that you are in a position to judge the strengths and weaknesses of the services that you are receiving. So engage your clients whilst keeping them engaged in defining your amount of security service.